Our Guarantee & Warranty - Topside Attic Insulation Westminster

The Topside Attic Insulation Westminster Guarantee

We stand behind every attic we seal and insulate in Westminster. Since 2016, we’ve completed more than 9,000 homes with one rule: the written price comes before any work starts, and the documented photo record comes before we leave. Our 365-Day Done Right Promise means if something isn’t right, we make it right - no dispute, no delay. Every homeowner gets a flat price, a written scope, and a written warranty before anyone lifts a tool. That’s Haven Standard Clause 1, and it’s how we’ve operated from day one in Westminster and across Orange County.

Call (562) 526-6978

What’s Covered

• Workmanship on every seal, blow, and spray. We don’t call a job complete until the attic floor is sealed, the insulation performs to the agreed R-value, and the homeowner has seen the before-and-after blower-door numbers in writing.
• Materials from name-brand manufacturers, never locked in. We source Owens Corning, Johns Manville, Knauf, Rockwool, CertainTeed, Icynene, Demilec, and GreenFiber - if a batch arrives damaged or off-spec, we replace it at our cost before it touches your home.
• Cleanup that leaves no trace of the crew. Our technicians work in uniform, lay protection, and remove every bag of old insulation, every staple, every scrap of vapor barrier - documented in the photo record you receive.
• On-time arrival with named technician notification. Under Haven Standard: Arrive on schedule, you get a named technician and a text when they are on the way. If we’re running behind, we call before you have to wonder.
• Honest pricing with zero scope creep. The written price is the price. If we find rot, active leaks, or electrical hazards in your Westminster attic, we stop, photograph, and write a separate scope - we don’t bury surprises in the final invoice.
• Before-and-after blower-door documentation on applicable jobs. The pressurization reading - a single figure showing how much conditioned air your building envelope was losing before and after - is published on every job where air sealing is performed. You keep the report.

Our Satisfaction Promise

If you’re not satisfied with the work in your Westminster home, we make it right. That’s the 365-Day Done Right Promise, and the process is straightforward.

Call (562) 526-6978. A live person answers, 24/7 - no voicemail loop, no callback window measured in business days. Describe what you’re seeing: uneven insulation depth, a draft you didn’t have before, a spot in the attic photo record that doesn’t match what you found. We schedule a return visit, usually within 48 hours for Westminster addresses, with the same technician or crew lead who performed the original work when possible.

We inspect. We photograph. If we missed a top plate, left a can light unsealed, or underfilled a bay, we fix it at no charge and rerun the blower-door test if air sealing was part of the scope. You get a second documented photo record showing the correction. If the issue stems from a material defect - say, a batch of blown-in fiberglass that settled more than spec allows - we remove and replace it, filing the manufacturer claim ourselves so you don’t have to.

The 365-Day Done Right Promise covers workmanship and materials we supplied. It does not cover damage from roof leaks that developed after our visit, rodent re-entry through new chew points, or DIY alterations to the insulation we installed. We’re transparent about those boundaries because a guarantee that promises everything protects nothing.

Before

After

Licensed & Insured Backing

The written warranty on your Westminster attic job is only as solid as the company behind it. We’re state-licensed and insured & bonded - the credentials that let us pull permits when Westminster or Orange County requires them, and that protect your property if an accident happens on site.

Our technicians are background-checked and uniformed. They carry workers’ compensation and general liability coverage, not handshake assurances. If a blower-door fan damages an attic hatch or a hose scuffs a hallway wall, the repair is handled through our policy, not your homeowner’s insurance. We’ve carried this coverage since 2016 because Wes Okafor, Owner & Lead Insulation Technician, has seen what happens when uninsured crews disappear after a mistake.

The Haven Standard requires that every job close with a Documented Photo Record and, on air-sealing work, published blower-door numbers. That documentation is your proof of what was promised and what was delivered. Keep it with your written scope and written warranty. If you ever need to invoke the 365-Day Done Right Promise, those three documents - scope, warranty, photo record - are all we need to start making it right.

We’re independently owned and operated under The Haven Standard. No corporate parent to hide behind, no franchise office to blame. When you call (562) 526-6978, you reach a live person who can pull your job file, read the technician’s notes, and schedule a return visit if warranted. That’s the guarantee Westminster homeowners have relied on for nine years and 9,000 homes.

Written by Wes Okafor, Owner at Topside Attic Insulation Westminster, serving Westminster since 2016.